The complaints registered on the Grievance Portal on the website of Rajasthan Public Service Commission (RPSC) reach directly to the concerned officer. Commission Secretary Ramniwas Mehta has appealed to all the candidates to send their complaints through Grievance Post instead of email or other means.
.
At present many candidates are sending their complaints on the Commission’s feedback email ID (feedback.rpsc@rajasthan.gov.in). Apart from this, complaints are also being sent by the candidates on the email IDs of different departments of the Commission.
Due to complaints being received on these different emails, it takes a lot of time for the Commission to understand and decide which complaint belongs to which department. This sorting of complaints results in considerable delay in resolution of original complaints.
Grievances received through any means other than the designated Grievance Portal, application form or email are not in the correct format, hence it takes a lot of time to resolve them. On the other hand, the Grievance Portal is completely structured, due to which the complaint lodged here directly reaches the concerned officer. Therefore, use only ‘Candidate Grievance Portal’ for timely and prompt resolution of your grievances.
Commission Secretary Ramniwas Mehta said – Grievance portal is the best medium.
Commission’s Joint Director (IT) Yogesh Kumar said – Rajasthan Public Service Commission (RPSC) has updated its online grievance redressal system (Candidate Grievance Portal) for quick disposal of problems and complaints of candidates.
Now if the candidates are facing any kind of technical problem in One Time Registration (OTR), any recruitment examination of RPSC, application process, then for its solution they will have to lodge their complaint only on the ‘Candidate Grievance Portal’ of the Commission as per the prescribed procedure.
Complaint can be lodged in two ways
- OTR based: If the problem is not related to any examination, but related to technical reasons of One Time Registration (OTR) or correction (modification) in profile, then select this option.
- Application Number Based: If the problem is related to a particular exam, admit card or examination form, then you have to choose this option.
Process of filing complaint..
Step 1: Go to Candidate Grievance Portal
First of all, go to the official website of Rajasthan Public Service Commission (RPSC) and click on the link of ‘Candidate Grievance Portal’.
Step 2: Verification and OTP
Select the option of ‘OTR’ or ‘Application ID’ as per the type of your problem on the portal. After this, enter your respective number and mobile number. ‘Validate & Send OTP’ Click on. Fill in the OTP received on your mobile and the captcha code shown on the screen and submit.
Step 3: Select the category of complaint
After successfully logging in, you have to select the ‘Grievance Category’ and ‘Grievance Sub-Category’ as per your problem.
Step 4: Write details and submit final
After this, write your problem clearly in at least 30 characters in the ‘Grievance Details’ box. If you have any document related to the complaint, upload it in PDF format (maximum size 2 MB). At the end ‘Submit Grievance’ Click on.
How to check the status of your complaint?
After registering the complaint, candidates can visit the home page of the portal anytime. There are given in the top right ‘View Existing Grievance Status’ Click the button. After this, as soon as you enter your grievance number, mobile number and captcha code and submit, the current status of your complaint or the Commission’s reply will be visible on the screen.
Candidates should note:
This portal is not for RTI: Applications made under Right to Information (RTI) will not be accepted on this portal. For that, follow the already prescribed legal procedure.
Email IDs of departments for internal work only: Email IDs of different departments of the Commission are fixed only for internal government work, departmental coordination and official correspondence.
Give sensitive information confidentially: If any person wishes to provide any information regarding the confidentiality, sanctity of the examination or anti-social elements harming the examination process (such as cheating gangs or paper leaks), then he/she can do so in strict confidence to the Commission’s office. ‘Postal Post’ (Speed ​​Post/Registered Post) Can inform through. The identity of the person giving such information will be kept completely confidential.